IntelliQ Health - New Name, Expanded Capabilities
Welcome to the new IntelliQ Health website. To better reflect our focus on our clients' needs across the healthcare sector, Cooper Research changed its name to IntelliQ Health in March, 2011. Although the name is new, our expert staff and the market intelligence and research services you have come to rely on over the years are the same. In fact, we have added to our staff and strengthened our capabilities so we can serve our healthcare industry clients better than ever before by empowering our clients with relevant, timely and actionable market-based intelligence and insights to facilitate high stakes, strategic, decision-making.
Systematic Customer/Patient Feedback Programs Deliver Measurable Results
One of IntelliQ Health's core competencies includes assessing, and leveraging the insight gained from, the customer/patient experience to help our clients better respond to customer/
patient needs and requirements while enhancing their overall organizational performance as a key outcome. For well over 20 years, IntelliQ Health has helped clients implement systematic Customer Feedback/Voice of the Customer programs that provide insights into markets, key trends, changing market and customer/patient expectations, new product and service requirements, as well as overall satisfaction and loyalty.
As recently reported by the Aberdeen Group, those organizations who have implemented and successfully leverage systematic customer feedback programs signficantly outperform their counterparts. IntelliQ Health has the experience and track record to help you and your company achieve and deliver similar measurable and tangible performance improvements from a systematic customer feedback program, including:
- Improvements in customer loyalty and retention
- Higher customer satisfaction levels
- Increases in annual revenue and profit margins
- New service and product ideas that expand market share
- Improved market share and an enhanced competitive position